NexusFX

Privacy Policy

Effective Date: May 1, 2025

At NexusFX (“we,” “our,” or “us”), safeguarding your personal information is a top priority. We are committed to respecting your privacy and maintaining transparency in how we collect, use, store, and protect your data. This Privacy Policy explains your rights, how we handle your information, and our responsibilities as a financial services provider.

1. Information We Collect

We collect the following types of personal information:

  • Identity Data: Full name, date of birth, nationality, government-issued ID (e.g., passport, driver’s license)
  • Contact Details: Email address, phone number, residential address
  • Financial Data: Bank and card information, income details, transaction and trading history
  • Technical Data: IP address, browser type, device details, operating system, and platform usage behavior
  • Verification Data (KYC/AML): Proof of address, tax identification number, source of funds, and related compliance documentation

2. How We Collect Your Information

We gather information through the following methods:

  • Direct interactions (e.g., account applications, customer service inquiries)
  • Activity on our platforms (e.g., trading, deposits, withdrawals)
  • Verification partners and regulatory checks (e.g., KYC/AML services)
  • Cookies, tracking pixels, and analytics tools

3. Purpose of Data Collection

Your personal information is used to:

  • Open, verify, and manage your trading account
  • Fulfill regulatory and anti-money laundering (AML) obligations
  • Facilitate secure financial transactions
  • Provide updates on your account and platform-related communications
  • Offer personalized services, tools, and educational content
  • Enhance platform performance and user experience
  • Prevent, detect, and investigate fraud or suspicious activity

4. Legal Grounds for Processing

We rely on the following legal bases to process your data:

  • Contractual Obligation – Necessary for providing trading and account services
  • Legal Compliance – Required for regulatory reporting and AML requirements
  • Legitimate Interests – To improve services and prevent misuse
  • Consent – For optional features such as marketing and cookie-based tracking

5. How We Protect Your Data

We apply multiple layers of security to protect your information, including:

  • SSL (Secure Socket Layer) encryption
  • Enterprise-grade firewalls and intrusion detection systems
  • Multi-factor authentication (MFA) for platform access
  • Secure, monitored data centers
  • Strict access control and employee confidentiality protocols

6. Sharing Your Information

We may share your information with:

  • Government authorities, regulators, and auditors
  • Banks and payment processors
  • Third-party compliance and identity verification providers
  • Technology and infrastructure service providers
  • Legal, tax, and regulatory consultants

We do not sell or rent your personal data to any third parties.

7. International Transfers

Some of our service providers and partners may be located outside your country. When transferring your data internationally, we ensure it is protected using industry-standard safeguards (e.g., Standard Contractual Clauses or equivalent frameworks).

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. This is typically a minimum of 5 to 7 years after account closure, depending on regulatory obligations.

9. Your Rights

As a data subject, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of your data (where legally applicable)
  • Restrict or object to specific data processing activities
  • Withdraw your consent for non-essential data uses
  • File a complaint with a relevant data protection authority

To exercise your rights, contact us at: privacy@nexusfx.com

10. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and offer relevant content. You can manage your cookie preferences via your browser settings or our platform’s cookie banner.

11. Children's Privacy

Our services are intended only for individuals aged 18 years or older. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may revise this Privacy Policy from time to time. If changes are made, we will update the “Effective Date” above and notify you via email or platform alert where appropriate.

13. Contact Us

If you have any questions, concerns, or data-related requests, please contact our Privacy Office:

Email: privacy@nexusfx.com